Terms and Conditions

TERMS & CONDITIONS

Section A – General

This section sets out the Terms and Conditions by which West London Languages agrees to provide products and services to you and your child.

  1. When you book or purchase any product or service from us, you are indicating your agreement to these terms and conditions. It is your responsibility to familiarise yourself with them before you book or purchase any product or service from us.
  2. We reserve the right to modify, cancel or append to these terms and conditions at any time, and upon doing so shall provide you with notification that there has been a change. The current terms and conditions always appear on our website. On renewal of our courses or purchase of any West London Languages product or service, the most recent Terms and Conditions shall apply.

Section B – Definitions

‘After School Club’ or ‘Course’ refers to courses which take place during school term time and on school premises throughout the year.

  1. ‘Class’ refers to our After School Clubs or private tuition sessions.
  2. ‘Feedback Form’ is available on the website.
  3. ‘Inform’, ‘Notify’, ‘Communicate’ and ‘Contact’ are the processes by which we exchange information and enter into contracts regarding our products and services.
  4. ‘Online Enquiry’ is a form filled out regarding interest in our Classes or Courses via our website.
  5. ‘Acknowledgement Email’ is the email which directly follows an Online Enquiry.
  6. ‘Merchandise’ is a physical product related to our activities sold by us.
  7. Our ‘Website’ refers to westlondonlanguages.com.
  8. ‘West London Languages’, ‘WLL, ‘we’, ‘us’ or ‘our’ refers to West London Languages Ltd. and any of its directors, officers, employees, managers, subcontractors, parent, subsidiary and affiliated companies.
  9. ‘Registration Form’ is the online form you complete when registering your child on a course.
  10. ‘Sibling’ is a brother, sister, half-brother, half-sister, step-brother or step-sister of a particular child. This encompasses adopted, fostered and Looked After Children. The term does not extend to cousins, friends or other acquaintances.
  11. ‘Term-Time’ denotes the periods throughout the year during which we run regular Saturday classes as stated on our Website.
  12. ‘Vouchers’ are vouchers given pursuant to Section G.
  13. ‘Waiting List’ is a list maintained by us comprising children who wish to attend a particular class or course which is over-subscribed.
  14. ‘You’ refers to a person or organisation buying products or services from us.
  15. ‘Your Account’ is a notional account you have with West London Languages reflecting purchases you have made from us, payments we have received from you or payments made on your behalf and credits applied by us or transferred to you. If West London Languages is in credit, you can use the amount of this credit against any purchases of West London Languages products and services for your child, their Siblings or an unrelated child.
  16. ‘Your child’ is any child for whom you are nominated as an authorised adult on the Registration Form regarding your dealings with us and we, therefore, deem to be in your care. ‘Children’ shall be construed accordingly.

Section C – After School Club Provision

The following provisions shall apply in relation to after school club provision only.

  1. You must provide us with such emergency contact details as are requested by us, so that you may be contacted immediately if required.
  2. You must submit a booking form accurately and fully completed.
  3. If your child refuses to take part in one of the classes, this will still be counted from the terms sessions.

Signing up

Booked Classes.

  1. You must book a full term at any one time. Classes will run on consecutive weekdays as allocated by the school during term time. When classes do not take place, these will be confirmed at the start of the course.
  2. Details of West London Languages term dates can be found on the individual school websites. It is your responsibility to make yourself aware of these.

Payment

  1. The cost of booked classes and valid methods of payment are provided during the booking process.
  2. The full cost of booked classes minus any agreed discounts must be paid in full at the time of booking.

Merchandise

  1. All merchandise must be paid for at the time of purchase.
  2. No refunds for merchandise will be offered.
  3. Merchandise proven to be faulty will be replaced if returned within seven days of purchase.
  4. A workbook must be purchased for use by the child for every booked class. We will not provide a workbook where parents have not paid.

Renewal

  1. We will send you a renewal email at the end of the term that will act as a notification to book for next term.

Changes and Cancellations

  1. You must notify the West London Languages admin by email at least half a term prior to cancellation. Any other method of informing us will not be treated as notification for the purposes of this paragraph
  2. Sessions missed for any reason may not be added on to any further booked classes under any circumstances.

Content

  1. We reserve the right to alter, vary, omit or substitute any part or parts of any class or performance described in any promotional or other materials published by us or on our behalf.
  2. In the event of any change in any content as described above, we will have no liability to refund any part of any fee or deposit paid.

Waiting Lists

  1. If your child is on a Waiting List, this does not guarantee a place in a particular class.
  2. We intend to contact customers and prospective customers on the waiting lists in this order: West London Languages customers whose sibling/s attend another class; then other children on the waiting list.

We accept no responsibility and make no guarantees to the order in which places are offered.

Missed sessions

  1. No refunds are available for missed sessions.

Section D – Private Tuition

The following provisions shall apply in relation to after private tuition provision only.

  1. You must provide us with such emergency contact details as are requested by us, so that you may be contacted immediately if required.
  2. You must submit a Registration Form ensuring that it is accurately and fully completed.
  3. If your child refuses to take part in one of the classes, this will still be counted.

 Signing up

Booked Classes.

  1. You must book a full term at any one time. Classes will run on consecutive agreed weekdays during term time. When classes do not take place, these will be confirmed at the start of the course.
  2. Details of West London Languages term dates can be found on the website. It is your responsibility to make yourself aware of these.

Payment

  1. The cost of Booked Classes and valid methods of payment are provided on during the booking process.
  2. The full cost of Booked Classes minus any agreed discounts must be paid in full must be made at the time of booking.

Merchandise

  1. All Merchandise must be paid for at the time of purchase.
  2. No refunds for merchandise will be offered.
  3. Merchandise proven to be faulty will be replaced if returned within seven days of purchase.
  4. A workbook must be purchased for use by the child for every booked class. We will not provide a workbook where parents have not paid.

Renewal

  1. We will send you a renewal email at the end of the term that will act as a notification to book for next term.

Changes and Cancellations

  1. You must notify the West London Languages admin by email at least half a term prior to cancellation. Any other method of informing us will not be treated as notification for the purposes of this paragraph
  2. Sessions missed for any reason may not be added on to any further booked classes under any circumstances.

Content

  1. We reserve the right to alter, vary, omit or substitute any part or parts of any class or performance described in any promotional or other materials published by us or on our behalf.
  2. In the event of any change in any content as described above, we will have no liability to refund any part of any fee or deposit paid.

Waiting Lists

  1. If your child is on a Waiting List, this does not guarantee a place in a particular Class.
  2. We intend to contact customers and prospective customers on the Waiting Lists in this order: West London Languages customers whose sibling/s attend another Class in the same West London Languages; then other children on the Waiting List.

We accept no responsibility and make no guarantees to the order in which places are offered.

Missed sessions

  1. No refunds are available for missed sessions.

Section E – Exclusions (please note details in this clause are not exhaustive and final arbitration in all decisions is with West London Languages)

In the event that we consider:

  1. You are in breach of any of these terms and conditions or any regulations issued from time to time by us;
  2. The behaviour of your child is disruptive or likely to put other children or West London Languages staff in danger; or
  3. Your behaviour towards us, other customers, children in their care or our suppliers, agents, managers, subcontractors or employees is disruptive, inappropriate, consistently negligent (including late collection of your child) or likely to bring us or any of our products or services into disrepute, we reserve the right to exclude your child from any West London Languages activity or part thereof.
  4. In the event that your child is excluded, no fees or deposits will be repaid to you and we reserve the right to seek payment of the balance of any fees due to us.

Section F – Returned payments and refunds

We will make an administrative charge of £10.00 to cover cheques returned unpaid or unreasonably disputed credit card payments or bounced cheques.

In circumstances where a payment is returned:

  1. We reserve the right to exclude your child without refund until the amount of the returned payment is repaid in full; and
  2. We reserve the right to claim the amount of the returned payment plus interest plus the cost of any free promotional items or merchandise issued to your child.
  3. All refunds are issued via bank transfer minus any administration charge as appropriate.
  4. We will process any refund within 28 days of notifying you that we are issuing you the refund.
  5. No credits or refunds will be issued retrospectively.

Section G Vouchers

These refer to the types of Vouchers offered by West London Languages.

  1. Voucher Prizes – these vouchers state the amount the voucher is worth or the course the voucher can be used for as well as the expiry date by which time the voucher must be redeemed.
  2. vouchers entitle the owner to a discount off the face value of an order as stated on the voucher.
  3. vouchers may not be issued where there is an outstanding balance on the recipient’s account.
  4. vouchers are not transferable and have no cash value.
  5. vouchers cannot be used retrospectively.
  6. vouchers must be used before the expiry date printed on them.
  7. vouchers can only be applied to one order (i.e. cannot be split between several small orders).
  8. no ‘change’ shall be issued if the order value is smaller than the voucher value.
  9. vouchers are issued and accepted at our discretion.
  10. the Vouchers scheme may be terminated by us at any time.

Section H – Liabilities

General Disclaimer

For the avoidance of doubt, all our products and services are provided on an ‘as is’ basis and save as expressly stated herein without representations, conditions, warranties or other terms of any kind, either express or implied, including, but not limited to, child development, non-infringement or title but excluding the implied warranties of satisfactory quality and fitness for a particular purpose.

Cancellations and Venue Changes

  1. We reserve the right to cancel any Class or other services at any time up to and including the date the activity starts. Should this occur we will endeavour to give you at least seven days’ notice and will attempt to offer you a viable alternative or will offer you a refund of any fee paid.
  2. Occasionally it is necessary to temporarily change the venue of our Classes or any other activity. Where this occurs, we will endeavour to ensure that the alternative venue is no more than five miles from the usual location. If the distance is greater than five miles and, as a result, your child is unable to attend, subject to application in writing by you, we will credit Your Account with the amount you paid for the missed session.

Health and Injuries

We accept children on the assumption that they are in good health and it is your responsibility to alert us to any medical complaint or history suffered by your child.  Information on medical complaints must be notified to us via the booking form.

We do not accept responsibility for loss or damage arising from errors or omissions on the Medical form whether completed by you or by another person in charge of your child at the time of completion.

  1. We do not accept liability for death or personal injury to any child attending West London Languages or any activity related to West London Languages whether organised by West London Languages or otherwise save to the extent that such death or injury shall be caused by the negligence or default of any member of our staff or any other default on our part.
  2. We are not able to accept children onto the course for a period of 24 hours after a child has suffered from sickness or diarrhoea.

Personal Property

We do not accept responsibility for any loss of, or damage to, personal property belonging to you or your child irrespective of whether such possessions might be used by you or the child for the purposes of any West London Languages activity, save-to the extent that such loss or damage shall be caused by the negligence, or default of any member of our staff or any other default on our part.

Other Losses

We do not accept responsibility for any loss or expense due to circumstances beyond our control, including, but not limited to, delays in public transport, weather, quarantine, sickness, bereavement, strikes or other industrial action, terrorism, fire and riot.

Without prejudice to the other terms of this agreement, in no event (including our own negligence) will we be liable for any:

  1. economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings);
  2. loss of goodwill or reputation;
  3. any other special, indirect or consequential losses; or loss to third parties.

Limitations

  1. No provision of these Terms and Conditions shall operate or be construed to operate so as to exclude or restrict our liability under the provisions of any UK legislation in force from time to time which are not capable of being excluded or restricted. Save as otherwise required by UK legislation, our total liability for any loss, damages, costs or expenses shall not exceed an amount equal to the invoice value for the services provided.

Third Parties

A person who is not party to these Terms and Conditions or any agreement or document incorporating these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

Section I – Miscellaneous

General

These Terms and Conditions and any documents referred to herein constitute the entire agreement between you and us in connection with your booking, purchase or use of our products and services superseding any prior agreements between you and us.

  1. You agree that you have entered into these Terms and Conditions without reliance on any representation, warranty or undertaking by us which is not set out expressly in these terms and conditions.
  2. We shall not be under any liability for any failure to West London Languages any of our obligation under these terms and conditions if we are prevented from or delayed in so doing due to any circumstances beyond our reasonable control, provided that if the event in question continues for a continuous period in excess of 60 days, you shall be entitled to give notice in writing to us to terminate the contract.
  3. If any payments which are due under these terms and conditions are not made by their respective due date, interest shall accrue on the full amount outstanding at a rate of 8% above the base lending rate of the Bank of England from time to time, from the due date until the date of actual payment.

Contact

You may contact us by calling the relevant telephone number found on our Website, or by email. We will be deemed to have received any communication from you, in the case of communication by telephone at the time of you speaking to a telephone operator

We may contact you by post, telephone, email, text or fax. Notification sent to you by post will be deemed received by you within two working days. Any other notification will be deemed received by you within one working day.

  1. It is your responsibility to ensure that we have current contact details for you and that all adults authorised to pick up your child. You must also keep us informed of any changes in the health or other relevant circumstances of you or your child.
  2. We may accept any instructions which are given to us regarding a child from anyone who is nominated as an authorised adult on the Registration Form for that child.

Law and Jurisdiction

Any failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

  1. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision and that other provisions remain in full force and effect.
  2. Our relationship with you is subject to English law and you and we irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.